LiquiDonate

$0.5 million worth of items donated in the first 4 months

LiquiDonate

LiquiDonate matches retailers that have unsellable items with nonprofits that are in need of donations.

Challenge

LiquiDonate was in need of a way to match returned items with nonprofits who need donations.

Solution

A complete product that instantly matches Shopify returns with nonprofits who need specific items

Impact

$0.5 million worth of items donated in the first 4 months

STEP 1

Brief & Research

Building such a complex product and integrating it into the existing LiquiDonate platform was not an easy task. To do it successfully, we first had to fully understand the problem and find all the pieces that would make this new feature work.

STEP 2

Nonprofit side

After figuring out how we want the final product to look, we started creating the nonprofit side of it. The nonprofit user should be able to view the items that have been matched with them, give feedback on the quality of the returned item, and if they want to receive this item again or not.

STEP 3

Retailer side

Now that the nonprofits can receive returned items, we had to give the retailers a way to donate those returns. To achieve this, we created a Shopify app that allows retailers to create workflows in order to automate the return process.

STEP 4

Customer side

The final piece of the puzzle was to give a way for the end customer to return their items easily. When they initiate a return, a workflow from the previous step is triggered that decides if the items are eligible for donation. If yes, then the customer can send the item directly to the nonprofit.  So far, almost half a million dollars worth of items have been donated to nonprofits.

What LiquiDonate said about our work:

“Thanks for all the hard work you've been doing on the website. You're taking feedback really well and have been so passionate about making our website better! Thanks for all your efforts!”

Nicole Brose

Director of Marketing

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